This Refund Policy outlines the terms governing subscription cancellations, refund eligibility, service credits, and billing dispute resolution for all AlgoVesta services.
Last updated: March 29, 2026 · Effective: March 29, 2026
AlgoVesta operates on a no-refund basis for digital subscription services. Please review the details below for complete information regarding cancellations, exceptions, service credits, and the refund request process.
Overview of our refund terms
All subscription purchases made through the AlgoVesta platform are considered final. AlgoVesta provides digital services, including AI-powered trading signals, real-time market analytics, automated trade execution, and access to proprietary algorithmic engines, all of which are delivered immediately upon purchase and activation of your subscription.
Due to the nature of digital services and real-time market data access, refunds are generally not available once a subscription has been activated. The instantaneous delivery of our services means that value is provided from the moment of purchase, including access to live trading signals, dashboard analytics, Telegram bot integration, and API connectivity to supported exchanges.
By subscribing to any AlgoVesta plan, you expressly acknowledge and agree to this no-refund policy. You confirm that you have reviewed the features, pricing, and terms associated with your selected subscription tier prior to completing your purchase.
This policy is consistent with industry standards for SaaS platforms, trading automation services, and financial technology providers. We encourage all prospective users to take advantage of any available free trial periods or demo features to evaluate the platform before committing to a paid subscription.
How cancellations are handled
Users may cancel their subscription at any time through their account dashboard settings page or by contacting our support team at support@algovesta.com. There are no cancellation fees and no long-term contractual obligations beyond the current billing period.
Upon cancellation, your subscription remains fully active until the end of the current billing period. You will continue to have access to all platform features, trading signals, AI analytics, and API connections associated with your subscription tier until the period expires. No pro-rated refunds are provided for partial or unused portions of a billing period.
After your subscription period ends following cancellation, all platform features associated with your subscription tier will be disabled. This includes automated trading execution, premium signal access, advanced dashboard analytics, and Telegram bot premium features. API connections to your exchange accounts will be gracefully disconnected at the end of the billing period to ensure no unintended trades are executed.
Important: Users should close any open trading positions and disable automated trading before their subscription expires. AlgoVesta is not responsible for any positions left open after subscription termination. Cancellation does not retroactively affect any charges for previous billing periods that have already been processed.
Circumstances where refunds may be considered
AlgoVesta may, at its sole discretion, issue full or partial refunds in the following exceptional circumstances. Each request is evaluated on a case-by-case basis and approval is not guaranteed.
A verified platform malfunction directly caused by AlgoVesta infrastructure that prevented service delivery for an extended period (more than 72 consecutive hours). The outage must be attributable to AlgoVesta systems and not to third-party services such as exchange APIs, internet service providers, or user-side technical issues.
Accidental double billing or multiple charges for the same subscription period, verified through payment records and transaction logs. If a duplicate charge is confirmed, the erroneous charge will be refunded in full.
Charges made without the account holder's authorization, such as fraudulent use of payment credentials. These cases are subject to investigation and may require additional documentation or identity verification before a refund is processed.
If the platform was completely unavailable during the entire subscription period and no services were delivered whatsoever. Partial outages or intermittent availability do not qualify under this exception.
Deadline: Refund requests for any of the above exceptions must be submitted within 14 days of the charge date. Requests submitted after this window will not be considered. All exception requests are reviewed individually and a determination will be communicated to the requesting party.
Compensation for platform downtime
In the event of significant platform downtime exceeding our 99.9% uptime Service Level Agreement (SLA), affected users may be eligible for service credits. Service credits serve as compensation for periods during which the platform was unavailable due to issues within AlgoVesta's control.
Service credits are applied to future billing periods as a discount on your next subscription charge. Credits are NOT redeemable for cash, cannot be transferred to other accounts, and have no monetary value outside of the AlgoVesta platform. Credit amounts are calculated proportionally based on the duration of the qualifying outage relative to the total billing period.
Scheduled maintenance windows that are announced at least 24 hours in advance are excluded from downtime calculations and do not qualify for service credits. Similarly, outages caused by third-party services (exchange APIs, payment processors, cloud infrastructure providers) are not eligible for credits unless AlgoVesta determines otherwise at its discretion.
Dispute resolution and chargeback procedures
PLEASE CONTACT SUPPORT BEFORE FILING A DISPUTE
Filing a chargeback or payment dispute with your bank or credit card provider without first contacting AlgoVesta support constitutes a violation of these terms. We strongly encourage all users to resolve billing concerns directly through our support channels before initiating any external dispute.
Users must make a good-faith attempt to resolve any billing issues through our support team at support@algovesta.com before initiating a chargeback with their financial institution. Our billing team is committed to resolving legitimate concerns promptly and fairly.
Accounts associated with fraudulent or unjustified chargebacks will be immediately suspended pending investigation. AlgoVesta reserves the right to contest all chargebacks and will provide comprehensive evidence of service delivery, including access logs, usage records, and transaction documentation to the relevant financial institution.
Repeated chargeback abuse, including filing multiple chargebacks without prior communication or filing chargebacks for services that were verifiably delivered, may result in permanent account termination. In such cases, AlgoVesta further reserves the right to report abusive behavior to fraud prevention databases and take any additional legal action necessary to protect its interests.
Steps to submit a refund request
If you believe you qualify for a refund under one of the exceptions outlined in Section 3, please follow these steps to submit your request:
Contact our billing team by sending an email to support@algovesta.com with the subject line "Refund Request".
Include the following information in your request: your account email address, the transaction ID or date of the charge in question, and a detailed explanation of the reason for your refund request.
Our billing team will review your request and respond within 5 business days with a determination. Additional information or documentation may be requested during the review process.
If approved, refunds are processed to the original payment method used for the transaction. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution's processing times.
Expected timelines for refund processing
The following timelines represent our standard processing periods. Actual times may vary depending on the complexity of the request and external factors such as banking procedures.
If you have not received your refund within the estimated timeline, please contact our billing team at support@algovesta.com for a status update. We recommend also checking with your bank or payment provider, as processing delays are often on their end.
If you have any questions regarding this Refund Policy or need assistance with a billing matter, please do not hesitate to contact our team. We are committed to resolving all inquiries promptly and transparently.
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Contact: support@algovesta.com | Jurisdiction: Republic of Seychelles